Friday, August 31, 2018

Department of Human Services Public Assistance Systems Planned Outage

Public Assistance systems CBMS & PEAK / PEAKPro will be offline starting on Thursday, September 6, at 6:00 p.m. and will not be back up until Monday, September 10, at 7:00 a.m.

The CBMS & PEAK/ PEAKPro systems will be down for planned statewide system maintenance.
  Monday, September 10, the systems will be back online.

Mesa County Department of Human Services clients are being advised that there will be limited services for Food, Medical, and Cash Assistance on Friday, September 7.

Help that CAN be provided to clients during the outage:
  Acceptance of paper applications, change reports, and redeterminations
  Acceptance of verification documents and date-stamp them
  Completion of an eligibility interview
  Answering general questions about the application process, available benefits, and programs
  Referral of customers to additional services provided by local non-profits and safety net service organizations
  Issuance of replacement EBT cards (if identification is available)

Help that CANNOT be provided to clients during the outage:
  Access to specific case information
  Processing of applications, change reports, and redeterminations
  Making eligibility determinations of any kind
  Processing of verification documents
  Printing or accessing any correspondence
  Troubleshooting case issues
  Accessing PEAK / PEAKPro
  Putting new benefits on EBT cards
  Updating or creating individual plans for Workforce programs
  May not be able to issue supportive services for the Colorado Works / TANF program

During the outage, clients will be able to use any benefit that was issued to their EBT Card prior to the outage.

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