Public Assistance systems CBMS & PEAK / PEAKPro will be offline starting on Thursday, September 6, at 6:00 p.m. and will not be back up until Monday, September 10, at 7:00 a.m.
The CBMS & PEAK/ PEAKPro systems will be down for planned statewide system maintenance.
Mesa County Department of Human Services clients are being advised that there will be limited services for Food, Medical, and Cash Assistance on Friday, September 7.
Help that CAN be provided to clients during the outage:
Acceptance of paper applications, change reports, and redeterminations
Acceptance of verification documents and date-stamp them
Completion of an eligibility interview
Answering general questions about the application process, available benefits, and programs
Referral of customers to additional services provided by local non-profits and safety net service organizations
Issuance of replacement EBT cards (if identification is available)
Help that CANNOT be provided to clients during the outage:
Access to specific case information
Processing of applications, change reports, and redeterminations
Making eligibility determinations of any kind
Processing of verification documents
Printing or accessing any correspondence
Troubleshooting case issues
Accessing PEAK / PEAKPro
Putting new benefits on EBT cards
Updating or creating individual plans for Workforce programs
May not be able to issue supportive services for the Colorado Works / TANF program
During the outage, clients will be able to use any benefit that was issued to their EBT Card prior to the outage.